Notify the ARC of an alleged breach of the Regulations - Australian Refrigeration Council Ltd
AUSTRALIAN REFRIGERATION COUNCIL Ltd
Phone : 1300 88 44 83
Customer Service Hours Monday - Friday 8.30am – 5.30pm AEST
Locked Bag 3033, Box Hill, Vic, 3128

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Notify the ARC of an alleged breach of the law

If you are aware of a breach of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989, and/or the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995, please complete and submit this form.

Complaint lodged by:
Name:
Business Name (if applicable):
Phone:
Mobile Phone:
Email Address:
Postal Address:
State:
Post Code:
The information you provide about a breach is more likely to be used in a successful prosecution if you can be contacted to clarify points of fact. The ARC may pass your contact details on to the Government to assist with this. Your personal information will be held in confidence (see privacy statement below).
Details of party responsible for the breach:
Business Name:
Business Phone Number:
Business Address:
Individual Name:
Individual Phone Number:
Individual Address:
Individual Email Address:
If more than one party is involved, please write their details in the section below
Type of Complaint:

Under the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 (Regulations), Part 6A, Division 6A.2, complaints in relation to the following refrigerants and RAC equipment may be investigated:

  • Refrigerant is defined as any or all of CFC, HCFC, HFC, PFC and halon that is, or has been used in RAC equipment (e.g. R134a, R12, R22, R407C etc.).
  • RAC equipment is defined as equipment, used for the cooling or heating of anything, that uses a refrigerant.
Please tick the type(s) of complaint you would like to record.

Installing, servicing or repairing an air conditioner, fridge or freezer (or any other piece of refrigeration and air conditioning equipment) without an appropriate Refrigerant Handling Licence (RHL) (Regulation 111)
Trainee licencee is undertaking work on RAC equipment without the supervision of a refrigerant handling licence holder (Regulation 136 Offence - contravention of a licence condition)
An individual/business has acquired, possesses or disposes of refrigerant (other than halon) without a Refrigerant Trading Authorisation (RTA) (Regulation 112)
Prior to recycling, dismantling or decommissioning refrigeration or air-conditioning equipment, a business/individual did not recover the refrigerant present in the system and or does not hold a RHL and Restricted Refrigerant Trading Authorisation. Note: You can check to see if a person is licensed/authorised by visiting Look For The Tick (Regulation 136 Offence - contravention of a licence condition, Regulation 142 Offence - contravention of condition on authorisation and section 45B of the Act Discharge of scheduled substances)
Advertisement for refrigeration/air-conditioning services does not include RTA number (Regulation 142)
Business/individual is deliberately leaking gas (Regulation 136 Offence - contravention of a licence condition and section 45B of the Act Discharge of scheduled substances)
Business/individual is topping up leaking equipment or vehicles (Regulation 136)

Note: You can check to see if a person is licensed/authorised by visiting Look For The Tick

Other Complaint Type:
Incident Time:
Incident Date:
Please provide a detailed description of the incident including where the incident took place, what happened, what you witnessed and any other information that you think may help, such as the details of third parties involved:
More detailed information can be attached below, faxed or posted to the ARC. Click here for contact details.
Upload attachment 1: (upload another attachment)
Can we contact you to discuss the breach?: Yes
No
If answered yes to the above what is your preferred contact method?: In Person
Email
Phone
 
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Privacy Statement:

The ARC is bound by the same privacy legislation as the Department of the Environment and uses the same privacy notice as contained on SEWPAC's website Click here to read.

I have read and agree to the above privacy policy
 

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Disclaimer: The Australian Refrigeration Council ("ARC") licences persons in accordance with the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995. The ARC does not warrant or guarantee the quality of any work performed or product provided by a person licensed by it. Any warranties required should be obtained directly from the licensed service provider.