Training Quality

Over 60,000 licensed and qualified technicians have driven the standard and skill of the industry, and been the recipients of high level, nationally recognised training standards across the country. However, with every high performing sector there are challenges to maintain this level of excellence.

Appropriate qualifications are the cornerstone of the ARCTick scheme and accordingly we take the matter of the standard of training in achieving those qualifications extremely seriously.

ARC has worked with the Australian Skills Quality Authority (ASQA) on a number of occasions to improve training quality in the refrigeration and air conditioning sector. ASQA is the vocational education and training regulator tasked with ensuring the quality of training in Australia.

While ARC has no power to sanction training providers directly, we work in partnership with ASQA to achieve quality training outcomes.

If you have any concerns over the quality of training for courses in the RAC sector, you can lodge a complaint through ASQA:

Australian Skills Quality Authority (ASQA)


Phone: 1300 701 801

contact us

  • 1300 88 44 83
  • 1300 55 40 23
  • Mail:
    Locked Bag 3033
    Box Hill VIC 3128
  • Due to increased volume and the impact of COVID,
    we currently estimate that your application will be
    processed within 2-3 weeks.